Important Information About Coronavirus / COVID-19

All flights can be changed without penalty or an open credit will be provided during the months of March and April 2020.

The ticket can be reissued for 2020 or 2021 until December 31, 2020, one of the following conditions may apply:

1. Rate leveling for seasonality
2. Apply reissue charges

You can request changes by contacting our Reservations Call Center or


We invite you to follow the processes and procedures of local authorities.


Remember to take preventive measures.


We are already taking them so you have an excellent trip:

• We reinforce the sanitation of all the surfaces of our aircraft and
counters that are touched by our clients and collaborators.
• We use disinfectants with a high degree of sanitation recommended.
• The hygiene processes and protocols that we apply in our aircraft,
customer service points and offices are those recommended by national
and international health authorities.


Learn more about the coronavirus and the countries that have announced
entry restrictions by visiting the following official sites of international
organizations and authorities:

WHO Official Site
CDC Official Site
IATA Official Site