Frequently Asked Questions

Frequently Asked Questions

1. What type of packages can I send with SANSA?
You can send documents‚ personal packages‚ boxes‚ and other items that comply with air transportation requirements and are within the permitted weight‚ dimensions‚ and available aircraft capacity.

2. What is the maximum size allowed for a package?
Packages must not exceed the following maximum dimensions: 1 meter in height‚ 1.10 meters in width‚ and 60 centimeters in depth. Acceptance is also subject to weight and available aircraft capacity.

3. Does SANSA offer international shipping?
No. SANSA provides cargo and courier services within Costa Rica only‚ with both the origin and destination located within the national territory.

4. What information must be included on my package?
Each package must clearly include the sender's name‚ recipient's name‚ telephone number‚ destination‚ and address when applicable.

5. Can I send perishable or delicate items?
Yes. However‚ these shipments must be reported and coordinated with SANSA in advance‚ as they may require special handling and prior operational planning.

6. What items cannot be shipped with SANSA?
SANSA does not accept dangerous or prohibited goods under applicable aviation regulations‚ including explosives‚ compressed gases‚ flammable liquids‚ toxic substances‚ radioactive materials‚ corrosive substances‚ and other dangerous goods.

7. Are all packages inspected before transportation?
Yes. All packages and cargo are subject to security inspection before acceptance and transportation. SANSA may request that a package be opened when necessary.

8. Will my package travel on the first available flight?
Not necessarily. Acceptance of a package does not guarantee transportation on the first available flight‚ as this depends on available space‚ weight‚ aircraft balance‚ weather conditions‚ and operational restrictions.

9. How is the cost of shipping a package determined?
Applicable rates are those in effect at the time the service is contracted. Additional charges may apply when special transportation‚ handling‚ or storage conditions are required.

10. What should I do if my package arrives damaged‚ is missing items‚ or does not arrive?
You must submit a claim within the established period: 48 hours after delivery for packages and 72 hours after delivery for cargo. Claims will be evaluated according to SANSA's internal procedures.