Passengers with Reduced Mobility or Special Assistance Needs

SANSA Airlines recognizes that certain passengers require special travel conditions due to their age‚ physical condition‚ health status‚ or specific circumstances. In order to ensure operational safety‚ passenger well-being‚ and compliance with applicable aviation regulations‚ the following specific conditions of carriage are established.

SANSA Airlines is committed to providing accessible‚ dignified‚ and inclusive service to people with disabilities‚ reduced mobility‚ or any special assistance needs‚ in accordance with applicable regulations and current operational safety standards.

Passengers with Reduced Mobility or Special Assistance Needs

SANSA Airlines is committed to providing accessible‚ dignified‚ and inclusive service to people with disabilities‚ reduced mobility‚ or any special assistance needs‚ in accordance with applicable regulations and current operational safety standards.

Due to the characteristics of the fleet operated by SANSA Airlines‚ infrastructure limitations at some airports‚ and the safety procedures required for certain operations‚ certain assistance services may be subject to operational restrictions or require prior coordination.

Passengers requiring special assistance must notify the airline of this need at the time of booking or as far in advance as possible before the date of travel‚ in order to allow for the proper assessment and coordination of available resources.

1. Assistance Requirements Assessment

SANSA Airlines will endeavor to provide reasonable assistance within its operational capabilities. However‚ when circumstances so require for reasons of operational safety‚ the airline may request that the passenger travel accompanied by a qualified attendant.

This requirement may apply when a passenger:

• Requires significant physical assistance to board or deplane the aircraft.
• Is unable to follow essential safety instructions during an emergency.
• Requires continuous assistance to attend to personal needs during the flight.
• Is unable to perform the actions necessary for an emergency evacuation on their own and has no alternative means to do so safely.
• Has a medical or functional condition that requires constant support during the trip.

The determination of the need for an attendant will be made on a case-by-case basis‚ objectively‚ and based exclusively on operational safety considerations.

2. Definition of a Qualified Companion

A qualified companion is defined as a person who:

• Is at least eighteen (18) years of age.
• Possesses the physical‚ mental‚ and emotional capacity necessary to provide effective assistance to the passenger.
• Is capable of understanding and following safety instructions.
• Can assist the passenger during boarding‚ deplaning‚ and‚ if necessary‚ during an emergency evacuation.
• Is traveling on the same flight and has a confirmed reservation and a valid ticket.

3. Limitations on Assistance Provided by the Airline

For operational safety reasons‚ crew members may not act as personal assistants‚ caregivers‚ or companions to passengers.

The assistance provided by SANSA Airlines may include reasonable support during boarding‚ deplaning‚ and operational coordination; however‚ it does not include medical care‚ continuous personal assistance‚ meals‚ medication administration‚ constant accompaniment‚ or support for personal needs during the flight.

4. Operational Safety

When operational‚ infrastructure‚ or safety constraints prevent safe transportation‚ SANSA Airlines may establish additional requirements‚ request relevant medical documentation‚ or‚ in duly justified exceptional cases‚ deny transportation in accordance with the section “Right to Deny Transportation".

5. Medical Conditions‚ Surgical Procedures‚ and Fitness to Travel

In order to ensure the safety of the passenger‚ other occupants of the aircraft‚ and the proper conduct of flight operations‚ SANSA Airlines may require the presentation of a medical certificate when a passenger has a medical condition‚ illness‚ injury‚ temporary disability‚ recent surgical procedure‚ or any other health-related circumstance that may affect their ability to travel safely.

This provision applies‚ among other cases‚ to passengers who:

• Have recently undergone any type of surgery or invasive medical procedure.
• Have cardiovascular‚ respiratory‚ neurological‚ or metabolic diseases‚ or any other significant medical condition.
• recovering from accidents‚ fractures‚ injuries‚ or trauma.
• Require the use of medical devices‚ oxygen equipment‚ or other assistive devices during the flight.
• Have been recently hospitalized.
• Have medical conditions that could worsen during the flight or that may require extraordinary medical attention.
• Have contagious or infectious diseases or any condition that could pose a risk to other passengers or the crew.
• Have any other physical‚ mental‚ or medical condition that‚ in the reasonable judgment of SANSA Airlines‚ requires a prior assessment of fitness to travel.

6. Medical Certificate Requirements

When required‚ the passenger must present a medical certificate issued by a licensed healthcare professional that includes at least the following:

• The passenger’s full name.
• Diagnosis or general description of the medical condition‚ if applicable.
• Date of the medical or surgical procedure‚ if applicable.
• Express confirmation that the passenger is medically fit to travel by air.
• Statement that the medical condition does not pose a foreseeable risk to the safety of the passenger‚ third parties‚ or the flight operation.
• Any travel restrictions‚ recommendations‚ or special requirements.
• Date of issuance of the certificate.
• Name‚ signature‚ and professional seal of the treating physician.
  Unless SANSA Airlines authorizes a different timeframe based on the nature of the medical condition‚ the certificate must have been issued within five (5) days prior to the scheduled flight date.

7. Verification and Acceptance for Transport

SANSA Airlines reserves the right to request additional medical information‚ verify the authenticity of the documentation presented‚ or require a supplementary evaluation when there are reasonable doubts regarding the passenger’s fitness to travel.

The airline may reject documents that are incomplete‚ altered‚ illegible‚ expired‚ or issued by sources whose authenticity cannot be verified.

If medical documentation is not presented‚ is insufficient‚ or if there are objective reasons to believe that transportation could compromise the safety of the passenger‚ third parties‚ or the flight operation‚ SANSA Airlines may deny boarding in accordance with the section “Right to Deny Transportation.” (Please visit Terms and Conditions‚ section 1.6).

IMPORTANTE: Obtenga más información sobre las políticas de SANSA Airlines leyendo nuestros Términos y Condiciones completos.