Cancellations and Changes

Cancellations and Changes

1. How can I change the date of my flight?

Date changes are subject to the conditions of the fare purchased and availability on the new flight requested. Fare differences or additional fees may apply.

2. Date changes are subject to the conditions of the fare purchased and availability on the new flight requested. Fare differences or additional fees may apply?

Date changes are subject to the conditions of the fare purchased and availability on the new flight requested. Fare differences or additional fees may apply.

3. What happens if SANSA cancels my flight?

If SANSA cancels a flight for operational reasons‚ you may choose to change your travel date or flight time‚ receive an open credit valid for 12 months‚ or‚ where applicable‚ request a refund.

4. What happens if my flight is affected by weather conditions?

When a flight is affected by weather conditions or by sunset at the destination‚ SANSA offers the option to change the travel date‚ change the flight time‚ or receive a credit valid for 12 months. In these cases‚ refunds do not apply.

5. What happens if I miss my SANSA flight due to an international flight delay?

If your international flight is delayed and you are unable to arrive in time for your SANSA flight‚ your reservation will be considered a No-Show‚ and the ticket will be forfeited.

6. What happens if I arrive late at the airport?

If you arrive after the minimum required check-in time‚ your reservation may be considered a No-Show‚ and you may lose your flight.

7. What happens if my SANSA flight is delayed?

If your flight is delayed‚ SANSA will keep you informed of the estimated departure time and the options available to you.

IMPORTANT: Learn more about SANSA Airlines’ policies by reading our full Terms and Conditions.