Terms and Conditions

Terms and Conditions

1. Acceptance of the Terms and Conditions

By using the shipment and cargo services provided by Servicios Aéreos Nacionales S.A. (SANSA)‚ the sender acknowledges that they have read‚ understood‚ and fully accepted these Terms and Conditions‚ which govern the provision of the service.

2. Scope of the Service

SANSA provides domestic shipment and cargo transportation services within the national territory‚ subject to operational availability‚ aircraft capacity‚ and compliance with applicable aviation regulations.

The hours for receiving and delivering shipments at each destination correspond to the scheduled flight times for each station.
The San José station provides shipment receiving and delivery services Monday through Sunday‚ from 8:00 a.m. to 4:00 p.m.
SANSA does not provide international shipping services. Therefore‚ only shipments with an origin and destination within the national territory will be accepted.

3. SANSA's Liability

SANSA is committed to transporting shipments and cargo in accordance with the highest operational safety standards.
SANSA's liability is limited to the transportation of packages accepted for carriage and shall not be liable for loss‚ damage‚ or delays caused by:

• Inadequate packaging.
• Incorrect information provided by the sender.
• Failure to comply with the requirements established in these Terms and Conditions.
• Unforeseen circumstances or force majeure.
• Operational‚ weather-related‚ or aviation safety restrictions.

4. Types of Service

4.1 Shipments
Shipments are defined as low-volume and lightweight packages‚ including documents‚ personal packages‚ or boxes that do not exceed the following maximum dimensions:

• Height: 1 meter
• Width: 1.10 meters
• Depth: 60 centimeters

Acceptance is subject to the package's weight‚ dimensions‚ and available space on the aircraft.

4.2 Cargo

Cargo refers to any merchandise that‚ due to its weight‚ volume‚ or characteristics‚ requires special logistical planning for transportation.
Acceptance of cargo is subject to operational evaluation and availability.

4.3 Special or Perishable Shipments

Packages containing perishable products‚ fragile goods‚ temperature-sensitive items‚ or any other articles requiring special handling conditions must be disclosed to and coordinated with SANSA in advance.
These shipments require advance planning to ensure operational availability and proper handling throughout transportation. SANSA reserves the right to refuse shipments that have not been previously disclosed or whose nature cannot be safely accommodated.

5. Inspection of Shipments and Cargo

As part of its operational safety and security procedures‚ all shipments and cargo will be inspected prior to acceptance and transportation.
SANSA may require a package to be opened to verify its contents whenever deemed necessary.
The sender's refusal to allow such inspection shall be sufficient grounds for SANSA to refuse the shipment.

6. Prohibited and Non-Accepted Goods

Under no circumstances will SANSA accept goods classified as dangerous or prohibited under applicable aviation regulations.
These include‚ but are not limited to:

• Explosives.
• Compressed gases.
• Flammable liquids.
• Flammable solids.
• Oxidizing substances.
• Organic peroxides.
• Toxic substances.
• Infectious substances.
• Radioactive material.
• Corrosive substances.
• Dangerous goods classified as such under applicable aviation regulations.

SANSA may also refuse any shipment that poses a risk to the safety of the aircraft‚ crew‚ passengers‚ or cargo.

7. Packaging and Labeling

The sender is solely responsible for ensuring that the goods are properly packaged to withstand normal conditions of air transportation. Each package must be clearly and legibly labeled with:

• Sender's name.
• Recipient's name.
• Telephone number.
• Destination.
• Address‚ when applicable.

SANSA may refuse any package that presents:

• Inadequate packaging.
• Visible damage.
• Leaks.
• Risk of contamination.
• Incomplete information.

8. Service Availability

All shipments and cargo are accepted subject to:

• Space availability.
• The maximum weight permitted by the aircraft.
• Aircraft weight and balance requirements and operational safety.
• Weather conditions.
• Operational restrictions.

Acceptance of a package does not guarantee that it will be transported on the first available flight.

9. Rates and Charges

Applicable rates shall be those in effect at the time the service is contracted.

SANSA may apply additional charges when special transportation‚ handling‚ or storage conditions are required.

10. Claims

Any claim related to loss‚ damage‚ or missing items must be submitted within the following periods:

• Shipments: Within 48 hours after delivery.
• Cargo: Within 72 hours after delivery.

Claims will be reviewed in accordance with SANSA's internal procedures.

11. Documentation

The sender must provide accurate and complete information regarding the contents of the shipment.

When applicable‚ the sender must provide:

• Number of pieces.
• Weight.
• Dimensions
• Description of contents
• Declared value.

SANSA may request additional information whenever deemed necessary.

12. Cancellations and Changes

Any modification or cancellation of the service shall be subject to SANSA's operational conditions.

The airline may apply administrative fees or additional charges when applicable.

13. Right to Refuse

Service SANSA reserves the right to refuse any shipment or cargo when:

• It does not comply with these Terms and Conditions.
• It poses a risk to operational safety.
• It cannot be transported due to weight‚ dimensions‚ or capacity limitations.
• Its contents cannot be verified.
• False or incomplete information regarding the shipment is identified.