General Baggage Policy

1. Baggage Allowance

The applicable baggage allowance depends on the fare purchased by the passenger. The specific conditions regarding weight‚ quantity‚ and dimensions will be indicated on the electronic ticket‚ proof of purchase‚ or reservation confirmation.

2. Personal Item

Due to the characteristics of the fleet operated by SANSA Airlines and the limited space available in the cabin‚ each passenger may carry a single personal item at no additional cost.

Examples of permitted items:

• Carry-on bag.
• Small backpack.
• Tote bag.
• Compact briefcase for documents.

Maximum Dimensions

• Width: 30 cm (12 inches).
• Height: 50 cm (20 inches).
• Depth: 20 cm (8 inches).

Permitted Weight

• Up to 4.5 kg (10 pounds) at no additional charge.
• For weights between 4.5 kg and 6.8 kg‚ an excess baggage fee may apply.
  Items weighing more than 6.8 kg must be checked as checked baggage.

All personal items must remain under the passenger’s control and be stowed securely during the flight.

3. Checked Baggage

Each piece of checked baggage must comply with the following maximum dimensions:

Maximum Dimensions

• Height: 76 cm (30 inches).
• Width: 46 cm (18 inches).
• Depth: 34 cm (13.5 inches).

Permitted Weight

• Subject to the fare class purchased.
  Dimensions include wheels‚ handles‚ exterior pockets‚ and any permanent structural elements of the suitcase.

4. Oversized Baggage

Baggage that exceeds the maximum permitted dimensions or sixty-two (62) linear inches (157 cm) may be refused or transported only subject to operational availability.

Due to the physical limitations of the cargo holds on the aircraft operated by SANSA Airlines‚ the carriage of oversized baggage to all destinations cannot be guaranteed.

Additional charges may apply‚ and the baggage may be transported on subsequent flights or through other means authorized by the company.

5. Additional and Excess Baggage

Any baggage that exceeds the allowance included in the fare will be subject to:

• Availability of space.
• Weight and balance limitations.
• Operational restrictions on the flight.
• Payment of applicable fees.

For operational safety reasons‚ SANSA Airlines does not guarantee that excess baggage will travel on the same flight as the passenger. When necessary‚ it may be rescheduled for later flights without this constituting a breach of contract or giving rise to any compensation.

The baggage transport service provided by SANSA covers only the transfer between the origin and destination airports operated by the Company. SANSA does not offer baggage pickup‚ home delivery‚ ground distribution‚ or door-to-door baggage transfer services. It is the responsibility of the passenger or the authorized person to collect the baggage at the destination airport once it has been received and made available by the airline.

When‚ for operational reasons‚ baggage cannot be transported on the same flight as the passenger‚ SANSA will arrange for its transport on the next available flight‚ subject to capacity. The baggage must be picked up at the destination airport by the passenger or a duly authorized person‚ who must present the appropriate identification and the baggage tag or receipt.

For inquiries regarding dimensions‚ weight‚ baggage allowances‚ or the transport of additional baggage‚ please contact the SANSA Reservations Department at (+506) 2290-4100 or via email at reservation@flysansa.com; you may also consult the appropriate SANSA station.

6. Baby Carriers and Foldable Strollers

Baby carriers or foldable strollers may be accepted subject to available space on the aircraft and in accordance with current baggage and child safety device policies.

Weight Limit

• The maximum weight allowed for these devices is sixteen (16) pounds or 7.2 kilograms.

IMPORTANT: When a baby carrier occupies a separate seat‚ a regular ticket must be purchased for that seat‚ and all applicable safety requirements must be met.